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Account Troubleshooting

If you're having problems setting up your S+ account, we've got the most common solutions here to get you on the road to successfully monitoring your sleep.

I have set up an account using the S+ by ResMed app but am getting a message on the Sign Up screen telling me that my username is already taken. What should I do?

Ensure you have not already registered with that email address. If you have, please go to the Log In screen instead and enter the email address linked with your account there. Please ensure that you have entered your email address correctly.

I have not received an email to validate my account. What should I do?

Please ensure you have used a valid email address. Then, check your spam/junk folder for the email from us and click on the link in it to validate your account. If you do not receive an email from us within 48 hours of setting up your account, please contact us.

I did not click on the link in the email I received to activate my account within 48 hours of setting it up. What action should I take?

Please check the email we sent you and click on the link in it to validate your account.

I cannot set up a password. What should I do?

Using the S+ by ResMed app, please ensure the password you choose contains at least one capital letter, one number and is between eight and sixteen characters long. If this does not resolve the problem, please contact us.

I want to reset my password. What should I do?

There is a “forgot password” option on the Log In screen of the S+ by ResMed app. Simply select this option and within 48 hours you will receive an email to the email address linked to your account, allowing you to reset your password. Password retrieval is not possible.

I have not received the email from you allowing me to reset my password. What should I do?

Please ensure you have used the valid email address you provided when setting up your account. Then, check your spam/junk folder for an email from us and click on the link in it to validate. If you do not receive an email from us within 48 hours of requesting to reset your password, please contact us.

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Still having trouble?

Our support team is here to help with any questions you may have.